Upon receipt of your delivery please inspect your items. With furniture delivery, please bring any issues or damage concerns to the delivery team.
Damage claims must be filed with us within 48 hours of delivery of your item(s). We only replace items if they are defective or damaged. Please send us an email at firstname.lastname@example.org and we will provide you with further instructions once the damage claim has been approved. If a replacement item is not in stock at the time of the damage claim we may return the damaged item and issue a refund. If the damaged item is included in a set at time of purchase and a replacement is not available the entire set will be returned.
All of our products are handcrafted. Therefore, coloring, antiquing, distressing, natural wood knots and wood grain will vary. These reasons will not be considered damage.
Items picked up in store are not eligible for a damage claim after they are picked up and are final sale. Please inspect your item at time of pickup.