Upon receipt of your delivery please inspect your items. With furniture delivery, please bring any issues or damage concerns to the delivery team. Damages must be noted on the delivery slip. Damages not brought to the attention of the delivery team at time of delivery will not be approved.
We only replace items if they are defective or damaged. We may require additional photos sent to us via email at email@example.com and we will provide you with further instructions once the damage claim has been approved. If a replacement item is not in stock at the time of the damage claim we may return the damaged item and issue a refund. If the damaged item is included in a set at time of purchase and a replacement is not available the entire set will be returned.
All of our products are handcrafted. Therefore, coloring, antiquing, distressing, natural wood knots and wood grain will vary. These reasons will not be considered damage.
Picked Up Items
Open Items picked up in store are not eligible for a damage claim after they are picked up and are final sale. Please inspect your item at time of pickup.
If your pickup item is in its original clear packaging at time of pickup, damages must be reported within 24 hours of pickup. Please email damage claim with pictures of packaging as well as the item to firstname.lastname@example.org. Once the damage claim is approved the damaged item must be returned/exchanged to the showroom it was picked up on the next open weekend. Item will be exchanged if available. If an exchange is not available the item will be returned. No discounts will be offered on damage items. Damages filed after 24 hours are not eligible for return or exchange.