Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All return shipping is the responsibility of the buyer. All returned items will incur a 25% restocking fee which will be deducted from the refund amount.
For Home Decor:
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange. All return shipping is the responsibility of the buyer unless the item was reported damaged (see filing a damage below). All returned items will incur a 25% restocking fee which will be deducted from the refund amount.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We are not able to return discounted or sale items, candles, gift cards, holiday items or custom orders.
All of our products are handcrafted. Therefore, coloring, antiquing, distressing, natural wood knots and wood grain will vary. These reasons will not be considered for return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.
Damages & Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you with further instructions once the damage claim has been approved. If a replacement item is not in stock at the time of the damage claim we may issue a refund.
All damage claims must be filed with the shipping provider first. After which time please contact CBF to arrange a replacement.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Copper Barn Furniture, 2429 Main St, Columbia SC 29201, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any cancellation must be approved by CBF. All cancellations will be subject to a 25% restocking fee. Shipping will not be refunded once a delivery date and time has been set. Please allow 7-10 business days for any cancellation to be processed.
Cancellation by CBF
CBF reserves the right to cancel any order due to suspension of fraud, mistreatment to our employees and contractors, refusal to pay delivery fee, refusal to pay storage fees, providing false information to any employee or contractor, and other situations that may arise. In the event of cancellation by CBF for one of these above reasons the customer will receive a full refund.
All items must be picked up within the 7 day time frame selected at checkout. Any additional time must be approved by CBF prior to the end of the 7 days. This request can be emailed to email@example.com
Items not picked up within the timeframe will incur a $15 per day storage fee. This fee must be paid to CBF prior to the item leaving the store.
Unless there is a prior agreement with Copper Barn Furniture, all purchases that are not picked up within 21 days of the purchase date will be subject to cancellation. The restocking fee of 25% of the purchase price and storage fees will be charged and deducted from the purchase price. The remaining purchased amount will be given as a store credit which will be valid for 60 days. After that time the customer forfeits all credits issued.