Shipping policy
You have found the perfect piece but now what? Find out more below:
•Items are delivered to the ground level front door or garage. No upstairs, inside delivery, or setup included. Please Note: we are not responsible for ensuring the items purchased will fit through doorways, hallways, or upstairs. Please measure prior to scheduling delivery. Delivery charges will not be refunded if the items do not fit. Items that do not fit will be left in a common area or garage at the delivery address.
•It is the responsibility of the receiving customer to ensure the delivery truck can reach the delivery address without issue. As well as it is the responsibility of the customer to notify CBF of any potential issues such as low lying branches, narrow roads, dirt or gravel roads and driveways, as well as any other potential hazard for the delivery truck. Any damage caused by these hazards will be the responsibility of the receiving customer.
•Speed of Delivery
This depends on type of product, product availability, and proximity to CBF. Please allow up to 10 weeks for delivery of all truck items. Please note: weather, holidays and customer initiated order changes may impact and delay the estimated delivery times.
•Arranging Delivery
Truck Delivery is by appointment Monday - Sunday. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).
Home decor is shipped via USPS, UPS, or FedEx to the continental United States. Items will arrive within 10-14 business days. You will receive a tracking number to the email address provided at checkout.
Home decor shipping cost is calculated at time of checkout.
Order pickup is available during business hours at our store located at:
1627 Columbia College Dr. Columbia, SC 29203
Orders are typically ready to go within 1 business day. You will receive an email when your item is ready for pickup. A pickup appointment is required (date and time). If an appointment is not confirmed the item(s) will not be ready for pickup. You can pickup yourself or have a friend/family member help you out. But please make sure to bring a truck, blankets, rope, and extra help to load your purchase. All in-store pickup orders must be picked up within 14 days. Items not picked up within the 14 days will incur a $15 per day storage fee. This fee must be paid to CBF prior to the item leaving the store. CBF reserves the right to cancel an order for failure to pickup in the allotted timeframe.
Unless there is a prior agreement with Copper Barn Furniture, all purchases that are not picked up within 14 days of the purchase date will be subject to cancellation. The restocking fee of 20% of the purchase price and storage fees will be charged and deducted from the purchase price. The remaining amount will be credited back to the original form of payment.